Magic Jack FAQs

Q. Can I shut down my computer and still use Magic Jack?Magic Jack Image 2

A. When your computer is shut down, you should remove your Magic Jack device from the USB port. This will inform the servers you are offline and cause voicemail to answer immediately.


Q. Can I use Magic Jack with satellite, muni-wifi, or cellular broadband?


A. Unfortunately these forms of communication suffer from latency, which causes disruptions in Magic Jack service. You can try a VOIP speed test to see how your connection scores.


Q. Can I use Magic Jack with dial up internet?


A. Probably not. Magic Jack requires 100kbs up and down. Dial up is less than that.


Q. Can I use a cordless phone with my Magic Jack?

A. Yes, you can. However, cordless phones operating at 2.4GHz are known to interfere with Wi-Fi wireless B/G networks (IEEE 802.11 b/g operating at 2.4GHz). Cordless phones operating at 900MHz, 1.9GHz (DECT 6.0) or 5.8GHz will not interfere with Wi-Fi. If any computers in your house use wireless connections to your router, you should carefully consider which frequency of cordless phone that you use.